Cancelling your order before receiving a Confirmation Notice:
You may cancel your order at any time prior to receiving a Confirmation Notice from us so long as you contact our Customer Service Team on 07565796729. In addition, we will require a written cancellation notice by email to firstname.lastname@example.org.
Your cancellation notice must quote your name, address, the name or a description of the products ordered and your order reference number.
Cancellation after receiving a Confirmation Notice:
You are entitled to cancel at any time prior to receiving your order so long as you call our Customer Service team on 07565796729 before 16:00 on the day the order was placed.
A written cancellation notice will be required which you can send by email to email@example.com. Your cancellation notice must quote your name, address, the name or a description of the products ordered and your order reference number.
We are sorry that it will not possible to cancel or make changes to your order after 16:00 on the day that your order was placed.
We employ professional carriers. Nevertheless, accidents can happen and so we ask that you check your order is correct before signing your delivery note.
In the unlikely event that you find that your order is incorrect, incomplete or damaged on delivery please notify our Customer Services Team immediately on 07565796729.
In order to claim a credit or refund, please retain your order for inspection or send photo evidence alongside proof of purchase to firstname.lastname@example.org.
For further details please refer to our Terms of Service.